Privacy Notice

We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalised experience on our site. We have implemented many security policies and conditions to help protect your confidential information.

How Do We Use the Information We Collect?
When you become a Rainbow Candles member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender. This information will NOT be shared.
Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be used for purposes other than order fulfillment.

Your demographic information (gender) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.

Refer-A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend′s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Rainbow Candles does not store this information and uses it for the sole purpose of sending this one-time email.

Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We use this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

Site Security
All Rainbow Candles employees take your personal information very seriously. All employees adhere to the security policies. Access to member personal information is limited to key management personnel. The information is ID and password protected and our Web security is reviewed on a monthly basis.

Correcting/Updating Your Personal Information
After becoming a Rainbow Candles subscriber you may correct/update your personal information by clicking on the 'My Account' link at the top of any page, entering your ID, password when prompted and clicking the Edit Information button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the 'My Account' section, or the 'Contact Us' section.

Links To Other Sites
This Web site contains links to other Web sites. Please note that when you click on one of these links, you may be leaving the Rainbow Candles site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Communication
From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our News Letters, they will contain promotional materials from www.rainbowcandles.co.uk

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site

Supplementation
We may correct or supplement your address information with standardised postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.

Contests
Periodically, contests are run on our site. Sometimes contests are sponsored by our customers. To enter these contests you need only to enter your ID and password and your guess. At the time of entry, you may decide if you wish to have your first name and state posted on our site if you are the winner. Winner′s names are NEVER shared with our customers without their consent.

Our Use of Cookies
Cookies are pieces of information that your browser stores on your computer′s hard drive which identify you when you enter. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyse our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.

Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. To contact us click here You can reach us via email at contact@rainbowcandles.co.uk

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